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Customer Success

Customer Success

Want to build a stellar customer success team? Salesloft's VP has some tips

Want to build a stellar customer success team? Salesloft's VP has some tips

When teams are asked to do more with less, they often turn to SaaS startups and companies to help them automate and streamline their business processes. That means big opportunities for B2B customer success teams to shine, says Natasha Evans, Salesloft’s VP of Global Enterprise Customer Success. “Our customers

UserIQ

UserIQ Goes Mobile With Acquisition of Bangalore-Based Customer Onboarding Platform

UserIQ, an Atlanta startup that informs B2B SaaS companies about all their user data, has acquired Bangalore-based Appunfold. With this acquisition, UserIQ has extended its user engagement and analytics capabilities across all devices, desktop and mobile. The Indian company offers some of the same services as UserIQ, such as

California-Based Customer Success Firm Plants East Coast Roots in Atlanta With New Training Program

California-Based Customer Success Firm Plants East Coast Roots in Atlanta With New Training Program

Keeping customers engaged with your product as well as listening to their concerns often lands on the shoulders of a company's customer success team. Customer success managers are the next step following customer acquisition through sales— their role is to support and retain already on-board clients. However,

Rachel Orston Helps Your Customer Success Team Flourish With UserIQ

Rachel Orston Helps Your Customer Success Team Flourish With UserIQ

You know what a marketer does, and a sales team, and even an account manager, but customer success is a field that is still being defined. Hovering amidst the fields of technology, marketing, sales, and support, a customer success team must constantly utilize insights gleaned from data to make sure

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